Specialty coffees are those with a Quality Score of more than 80 points from the Specialty Coffee Association of America (SCA). The Quality Score is based on a scale of 100 and is judged by licenced Q Graders on a variety of factors, which include sweetness, acidity, balance, mouthfeel and flavour.
Our hand-roasted, specialty coffees are available in 250g or 1kg bags starting at £7.95 each (including P&P) when you set up a recurring subscription.
You can also make a one-off purchase on bags of coffee through our online store, from £8.95.
We only charge you on the day of dispatch, so if you delay your order before the shipping date, you won’t be charged.
Our coffee is best enjoyed within 6 weeks of the roast date listed on the bag. But remains fresh for up to 3 months.
We recommend keeping your Fireheart coffee in a cool, dry place, away from heat or direct sunlight. Make sure to always keep it sealed in its bag, or in an airtight container.
Unfortunately, FairTrade can often simply mean paying coffee farmers the cost of producing the coffee and little else, that’s why we will always pay 50% above the rate of Fair Trade, and sometimes more. Paying more for quality is key to incentivising sustainable farming best practices and really making a difference.
Gaining organic certification is cost prohibitive for many farmers even though they operate using natural farming practices. We work closely with farms that produce exceptional coffee whilst supporting their local communities and the surrounding ecosystem within which they farm.
With all this in mind it is our intention to work towards Soil Association organic certification in 2021, watch this space.
All of our coffee is sourced seasonally from sustainable farms around the world.
We always have a minimum of 5 coffees at Fireheart, we believe in quality not quantity. We only source coffee when in season, so the number of coffees we offer will depend on this.
Yes, we sell decaf beans that have been processed using natural methods.
First, the beans are steamed and washed with water to increase moisture content.Then they get a ‘fermented sugar bath’ dissolving the caffeine, before being washed again and carefully dried. This preserves the beans original flavour, and can often increase sweetness in the cup, which is why we here at Fireheart have selected it over other methods.
This is the roast date of your Fireheart coffee which will be tasting great up to six weeks after this date.
Yes, absolutely! You can have fresh roasted seasonal coffee delivered to your home, office and place of work via our subscription service every week, fortnightly or monthly. You can pause, resume, change frequency or cancel anytime and postage and packing is free within the UK and Channel Islands
Yes, using your membership login details you can pause, resume and increase your subscription at your convenience.
Yes, using your membership login details you can increase your subscription at your convenience.
Our subscription service is ongoing until cancelled.
By using your Fireheart login details you can pause, resume and cancel your subscription at your convenience.
Yes, we can organise fresh seasonal Fireheart coffee for your office in the most convenient package for your requirements, be it Fireheart pods, fresh ground filter coffee or a bean to cup machine, please contact us here as we would love to talk to you about our coffee.
Refunds and returns
At Fireheart we are dedicated to providing fresh seasonal coffee of the highest quality, as well as coffee-related goods and services. If you are not entirely happy with what you’ve received from us or feel we haven’t lived up to our values please contact us here.
As coffee is a natural product that is perishable and is roasted to order, we are unable to accept returns on coffee orders. If there has been an error with your order, please contact us here within 14 days of your purchase.
We aim to dispatch all orders placed before 8am (Mon-Thurs) within 48 hours. If you place your order by 8am on a Friday we aim to dispatch by Tuesday morning. If you place your order over the weekend, we aim to dispatch by Wednesday morning.
Unfortunately, we can only deliver within the UK and Channel Islands currently.
If you order coffee beans or ground coffee through our subscription service you won’t have to be around when your order is delivered - our coffee bags have been custom made to fit into almost any letterbox!
1kg coffee bags and our pods are unfortunately not letterbox compatible.
If you have queries, run into problems with your order or have any questions that we haven’t been able to answer, please contact our team here. We will respond to all emails within 48 hours or sooner!
All of our prices include free delivery within the UK and Channel Islands, once dispatched, our orders usually arrive within 3-5 working days.
Royal Mail have been working hard to ensure as many packages as possible turn up on time during the pandemic, However they are experiencing some delays due to lower staff levels and a higher level of online orders.
If you are living outside of the UK please contact us at email@example.com to calculate your shipping costs.
While most of our packages are delivered within 3-5 days of dispatch, some are taking a little longer to arrive in certain areas. We thank you for your patience, and encourage you to email firstname.lastname@example.org if you’re experiencing delays or have any other questions.